When my author put together the advance copies of What Light, I expected easily could compose a page to introduce the guide towards the booksellers, librarians getting an earlier glance. Late this day I have rec'd a contact apologising the lack of service etc, for the lack of knowledge... The employee confesses he did not understand that I tried to request a query and assumed I wanted a booking for May 27. He is being recommended on customerservice and to become more attentive and attentive to buyers needs.
The total amount is comparative small as well as the practice is performing nicely... [...]